FAQ'S
Do I need to set up an account to place an order?
Creating an account on memonjee.com is not mandatory. You can use a guest account to checkout without registering. However, a memonjee.com account gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
Go on, what are you waiting for? Make that account!
How do I place an order?
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
What kind of payment methods do you accept?
Currently, the following payment methods are accepted:
Cash on Delivery:This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
Prepaid options:Our secure payment services allow for VISA, MasterCard. All your details and your data will be securely transmitted from end-to-end via SSL encryption.
How do I know if MemoNjee has received my order?
After you place your order on the website, you will receive an acknowledgement email from memonjee.com to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard.
If you’re not a Preferred Customer, then you may email our Customer Care at help@memonjee.com with your Order ID for this information.
Why do I need a verification code sent to my mobile?
After you’ve placed an order of your desired product, a code will be sent to the mobile number you provided previously. After submitting this code, your order will have been confirmed. This process only helps us to improve our delivery system.
What if I don’t receive the code?
You should have received an SMS with your code by now. If it isn’t there, you may hit resend again. If you still didn’t receive the code, you may have provided the wrong number. If that is the case, you will receive a call from us.
Will my order be placed if I don’t send the code?
Yes, your order has been placed; this process just helps us to provide better customer service. We highly recommend that you submit the code for a faster delivery.
How can I track my order?
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the MemoNjee website. If you’re not a preferred customer, you may email our Customer Care with the tracking number information to find out the status of your order.
How long will it take for my order to be delivered?
All orders will be delivered by our courier service providers within 3-5 working days in Pakistan. If your order has not been delivered in the specified time, please contact our Customer Care.
What if an incorrect/damaged item is delivered to me?
Full care is taken to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you can get in touch with our Customer Care and we will rectify the issue.
What if an incomplete order is delivered to me?
Full care is taken to ensure that only complete orders are shipped out. However, in case there are missing item(s) in the order, please get in touch with our Customer Care immediately and we will look into the matter.
What is the procedure for cancelling an order?
Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped after 24 hours, so send your order cancellation request to help@memonjee.com within that time. If the order has been shipped, however, you will be unable to cancel the request. Instead, you may exchange/return the product in accordance with our Exchange/Return/Refunds policies.
How do I know if an item is in stock?
Our stock is constantly updated. If, for an item, your desired color is not available in the drop-down menu of a product, it means this color is out of stock. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care.
The item I want is out of stock. What do I do?
Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the MemoNjee website regularly to remain abreast of updated stock content. For queries and special requests concerning sizes/color and/or availability, please call or email our Customer Care.
How do I know what size will fit my child?
Please refer to our Size Chart. For further help, please contact our Customer Care.
What are cookies and how do they affect me?
Cookies are tasty little treats. Eating too many cookies will… Just kidding! A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you a uniquely personalized shopping experience.
How often is your website updated with new products?
Our online store works in tandem with our retail outlets, and the same new products are available everywhere at the same time. So no matter where you shop from, MemoNjee ensures the best of service for all our valuable customers.
I have a comment/suggestion regarding your product/service
We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions at help@memonjee.com.